Key milestones

2015
2019
Mar
  • U Mobile partnered with ZTE to conduct 5G live test as part of wider joint program, accelerating 5G in Malaysia.

  • U Mobile entered into a strategic partnership with Razer for collaboration in esports and 5G trials.

  • U Mobile collaborated with Sun Life Malaysia to explore creating digital health ecosystem, digital healthcare innovation community and 5G trials, enabling healthcare services to be more accessible and inclusive.
May
  • U Mobile announced its collaboration with TIME dotCom to deploy TIME’s high speed and low latency backhaul solution for 5G live trials as part of their Road To 5G Strategy.

  • U Mobile partnered with Nokia to deploy single RAN network to expand LTE services and conduct 5G live network trials in Malaysia.

June
  • U Mobile unveiled a comprehensive fintech ecosystem with digital financial services consisting of GoPayz & GoBiz, making fintech services accessible, affordable and inclusive to all.

  • U Mobile swept four awards at 2019 Frost & Sullivan Asia Pacific Best Practices Awards Ceremony. The awards won are Malaysia Mobile Service Provider of the Year, Excellence in Customer Experience Awards for Online Experience, Mobile Experience & Overall Experience in Telecommunications Industry.

July
  • U Mobile announced a strategic collaboration with Tencent on big data analytics (BDA), artificial intelligence (AI), Internet of Things (IoT) and smart+ technologies to offer innovative digital solutions to Malaysian enterprises.
Aug
  • U Mobile partnered with Microsoft to launch GoOffice, the country’s first voice, data and Office application bundle for SMEs, enabling businesses of all sizes to digitise their business anytime, anywhere.

  • U Mobile has announced its partnership with Centre for Biomedical Technology Integration (CBMTI) to conduct 5G healthcare live trials in selected hospitals with the aim of enabling healthcare access to patients in remote areas.

Sept
  • U Mobile partnered with Impact Malaysia to unveil its first art mural inspired youth-centric community space at Spacerubix, Puchong. This initiative aspires to enhance youths’ experience in sports and other activities to showcase their unlimited potential.

  • U Mobile partnered with WeChat to launch WeChat GO Malaysia Mini Program and Pavilion KL Mini Program, enabling visitors from China to search, shop, dine, book, order and pay through the WeChat ecosystem.

  • U Mobile signed 5-year contract with Whale Cloud to digitally transform its business support system with next generation solutions, ultimately delivering an improved digital customer experience.

  • U Mobile won two awards at Marketing Excellence Awards Malaysia 2019, namely gold for Excellence in Search category and bronze for Excellence Specific Audience category.

  • U Mobile was awarded with bronze in Communication Networks category at the Putra Brand Awards 2019.
Oct
  • U Mobile Multimedia, a subsidiary of U Mobile, signed a MOU with SOLS 24/7 to explore ways in which the telco subsidiary may complement the social enterprise’s ongoing education-centric initiatives.

  • U Mobile signed a Letter of Intent with Huawei Malaysia to explore 5G collaborations in preparation of the telco’s 5G roll out in 2020.

Dec
  • U Mobile bagged two awards at PC.com Best Product Awards 2019 for Most Innovative Telco of the Year and Best Prepaid Plan of the Year.

  • U Mobile and StarHub Singapore has partnered to be one of the first in the world to conduct 5G standalone roaming trials, trials that are completely independent of 4G network infrastructure. This partnership aims to ensure a seamless 5G roaming experience for customers when 5G rolls out commercially.

2018
June
U Mobile won big once again at the 2018 Frost & Sullivan Malaysia Excellence Awards with a total tally of four awards. The awards won are Malaysia’s Mobile Data Service Provider of the Year, Excellence in Customer Experience Award - Online Experience in Telecommunications Industry, Excellence in Customer Experience Award - Mobile Experience in Telecommunications Industry, Excellence in Customer Experience Award - Overall Experience in Telecommunications Industry.
Sept
U Mobile signed an agreement with United Overseas Bank (Malaysia) Bhd (UOB Malaysia) for a term loan facility of RM1 billion to fund its various capital expenditure (CAPEX) programmes for three years with the amount of RM1 billion term loan credit facility.
Oct
U Mobile bagged silver in Direct Marketing category and bronze in Experiential Marketing category at the Marketing Excellence Awards 2018.
Oct
U Mobile was awarded with GeoInnovation Awards 2018 for Exemplary Geographical Information System (GIS) Project for the very first time. This award recognises U Mobile’s innovative use of geospatial technology in addressing real-world challenges in the industry.
Oct
U Mobile was named the Bronze winner in the Communication Networks category at the Putra Brand Awards 2018.
2017
May
U Mobile and Sun Life Malaysia announced their partnership to be the first to provide telco-assurance to U Mobile’s customers in Malaysia. This collaboration aims to broaden the services offered to be inclusive of insurance coverage, increasing the accessibility for customers to purchase insurance.
May
U Mobile became the first telco to commercially launch 4.5G service on 1800 MHz and 2600 MHz in Malaysia, starting with Johor Bahru. Customers with smartphone devices that supports 4.5G service would be able to enjoy up to twice the speeds of 4G.
June
U Mobile has officially notified Maxis on the termination of RAN Share Agreement that will be completed by December 2018. This termination aims to foster U Mobile’s independence in the provision of enhanced network experience and coverage with the ongoing network investment program.
July
U Mobile unveiled its revamped flagship store on the Ground Floor of Berjaya Times Square.
Dec
U Mobile announced a partnership with WeChat to launch the new U Mobile WeChat Go SIM. This prepaid SIM is specially designed to meet the connectivity demands of China tourists with attractive benefits, such as unlimited data to enjoy social messaging on WeChat and free Lingcod TV subscription.
2016
Apr
U Mobile became the first telco in Malaysia to offer unlimited free video streaming, 24/7 via Video Onz.
May
U Mobile has partnered with SACOFA Sdn Bhd, the leading telecommunications infrastructure provider in Sarawak to expedite the expansion of U Mobile network in Sarawak by leveraging on SACOFA’s telecoms infrastructure footprint of over 700 sites state-wide. The partnership aims to offer quality and affordable communications and multimedia services to everyone.
Aug
U Mobile rolled out the latest 4G LTE Advanced network at Kota Belud, Sabah which made the internet speed of over 100Mbps possible through the deployment of over 20 4G LTE- Advanced site.
Sept
U Mobile announced that it has received a Letter of Offer regarding the spectrum allocation of 2x5MHz of 900MHz and 2x15MHz of 1800MHz bands from the Malaysian Communications and Multimedia Commission, which will be effective on 1 July 2017.
2015
Apr
U Mobile has won the 2015 Frost & Sullivan Customer Experience Award for the Overall Experience in telecommunication sector as well as the Best Contact Centre Experience, Best Mobile Experience and Best Net Promoter Score. These awards recognise U Mobile in offering its customers the best experience possible at all touch points when purchasing U Mobile products and services.
May
U Mobile and Telekom Malaysia Berhad (TM) has partnered to provide fibre mobile backhaul connectivity by leveraging on TM Next Gen Backhaul™ Services. The collaboration aims to strengthen network capabilities that covers Central, Southern, Eastern & Northern Malaysia.
Aug
U Mobile partnered with ZTE Corporation to drive the development of pre-5G and future implementation of 5G locally which has the potential to offer up to 10 times faster speed as compared to 4G LTE network.
2014