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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Hero Plus

An access fee is for the subscription of the plan (Eg: U28 = RM28/mth, P70 = RM70/mth) and is charged on a monthly basis.

An advance access fee is charged in advance to your account and will be reflected in your first month bill. If you do not pay your bill by the due date, this advance access fee may be used to offset any outstanding charges. Upon set off or deduction, we may also require you to pay a further advance fee in an amount that we determine. Any remaining balance of the advance fee will be refunded to you without interest if you terminate your postpaid plan, provided all outstanding charges have been settled.

All voice and SMS allocation within the rate plan bundle will be prorated based on activation date. However, data allocation will not be prorated. This is not applicable for Share 10 & Share 20.

All calls made within the U Mobile network or to other networks will first utilise the ALL network bundle. Once exhausted, calls within the U Mobile network will utilise the FREE on-net bundle and the calls to other networks will be charged pay-as-you-use rates.

You will receive an SMS notification when you have exceeded 80% and 100% of your allocated quota.

For any upgrade and downgrade of rate plans, the initial advance access fees will be refunded to you and the new advance access fee for the new rate plan will be recharged to your bill statement. The stamp duty and upfront payment will not be collected again.

No.

No. Bundled minutes and Internet (except for P79, P99, i90, i30, UD90 & UD130) are only available for domestic usage only.

UM to other networks & UM to UM calls are charged based on a 30 second charging block.