-

Online Store

Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
Select a Category
For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Postpaid Mobile Number Portability (MNP)

Your will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.

No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.

It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.

Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.

You can visit MCMC (SKMM) website at https://www.mcmc.gov.my/ for more information.
MCMC – Malaysian Communications And Multimedia Commission
SKMM – Suruhanjaya Komunikasi Dan Multimedia Malaysia

There is no contractual commitment for port-in request itself. However, depending on the Postpaid plan that you choose, some may have contractual commitment.

Yes, you can request to port-in to any Postpaid plans and vice-versa.

Both principal and supplementary lines can port-in together.
or
If one of the supplementary line holders does not want to port-in to U Mobile:
The principal and supplementary line holders must visit your current service provider together to complete the following:

  1. You as principal line holder to terminate the relevant supplementary line.
  2. The supplementary line holder who do not wish to switch to U Mobile will need to register as a principal account holder with your current service provider there and then, to avoid service interruption. You and your other supplementary lines that wish to switch to U Mobile can proceed with the port-in request once the process is complete.

You will have to pay your current service provider for any unbilled usage once you receive the invoice, even after you have successfully ported in to U Mobile. Otherwise, you will be blacklisted by your current service provider for non-settlement of outstanding bills.

You have the option to cancel your current contract. However, you need to settle all the remaining contractual obligations with your current service provider for early termination. Check with your current service provider what is required, e.g.

  1. When is your existing mobile service contract expire?
  2. How much you have to pay for early termination?