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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Ringback Tones

It is free of charge when you subscribe to the Colour Tones service.

You can cancel a tone/tones through these following channels:

  • To cancel a tone: Type STOP< space >CT< space >< Tone ID >, e.g. STOP CT 12345678.
  • To cancel all the tones from My Playlist: Type STOP< space >CT< space >ALL.
  • Access Planet Music from the U Mobile website to cancel the tone.
  • Access U Mobile WAP site from your mobile phone, and go to Planet Music to cancel the tone.

The system will attempt to renew your tone three times from the date of expiry within three consecutive days, i.e. first attempt will be on the date of expiry, second attempt on the day after the expiry date, and the last attempt two days after the expiry date. Upon failure to renew after the third attempt, this tone will be deleted from your Colour Tones profiles and My Playlist.

You will receive three individual text messages two (2) days before the tones expire. If you do not respond to the three text messages, your three tones will be automatically renewed for another 30 days.

You will receive a renewal notice text message two (2) days before the tone expires. If you do not respond to this text message, your tone will be automatically renewed for another 30 days. "Free msg. Colour Tones Renewal for < Tone ID > < Tone Title >. Fee RMX. Auto renewal < dd/mm/yy > unless cancelled. To cancel, send STOP CT < Tone ID > to 28118."

You can subscribe to Colour Tones from these following channels:

  • Type ON < space > CT and send this text message to 28118. Then you will receive a text message confirming your request, or
  • Dial *118# and press SEND/CALL. Then select "Colour Tones" and followed by "Subscribe" and you will receive a text message confirming your subscription, or
  • Go to www.u.com.my, select "Downloads" from the top menu, click on "Planet Music" to access "Colour Tones", then "Manage My Colour Tones" to subscribe to this service. You will then receive a text message confirming your request, or
  • Access wap.u.com.my from your mobile phone and click on "Planet Music" to access "Colour Tones" and go to "Manage My Colour Tones" to subscribe for the service. You will then receive a text message confirming your request.

When you purchase tones, they will be stored in both My Playlist and Music Box. However, if your Music Box is full, the oldest tones in your Music Box will be replaced by the new tones you purchased. The additional tones (11th tone and onwards) you purchase will be stored in My Playlist.

My Profile consists of:

  • "Music Box" plays the tones in sequential order
  • [NOTE: The tones from My Playlist will be automatically stored in the Music box as well. If the Music Box is full, the newly purchased tones will replace the oldest tone]
  • "Time of Day" plays a tone at a predefined time of the day.
  • "Specially for U" plays a tone to a predefined phone number, e.g. playing a tone to that special someone.
  • "Special Occasions" plays a tone at a predefined date to a predefined phone number, e.g. Raya, Chinese New Year, Christmas, etc.

My Playlist displays all tones you purchased from Planet Music via various channels (web, wap, IVR 1338, USSD menu browser *118#, and SMS). Up to 25 tones can be stored at one time. You can also add tones from My Playlist to any of the My Profile types.

The features for Colour Tones are:

  • My Playlist - 25 tones
  • My Profile (Music Box) - 10 tones
  • My Profile (Time of Day) - 5 tones
  • My Profile (Specially for U) - 5 tones
  • My Profile (Special Occasions) - 5 tones