Policies, Terms & Conditions

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50% off on Second Line
  1. This U Mobile 50% Off on Second Line Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 10 October 2019 and effective until 31 December 2019 (“Promotion Period”).

  2. By participating in this Promotion, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).

  3. Promotion Eligibility

  4. This Promotion is open to all Active Postpaid subscribers except corporate subscribers on corporate accounts. “Active” means able to make and receive calls.

  5. Promotion Mechanics

    1. To participate in this Promotion, you must be a subscriber of 2 postpaid lines (“Line 1” and “Line 2”) which fulfill the following criteria:

      1. Line 1 must be an active postpaid Hero, iPlan or Ultimate Device principal line with minimum access fee of RM50 per month (“Line 1”). If there is more than one eligible line in your account, the line with the longest tenure will be entitled to the Promotion.

      2. Line 2 must be a new Unlimited Hero P99 or P139 principal line (”Line 2”) which is activated in the following manner:

        1. Port-in successfully from another service provider or signed up during the Promotion Period. Any rate plan change from an existing postpaid plan to Line 2 is not eligible. If there is more than one eligible Line 2 subscribed during the Promotion Period, the line with the longest tenure and with the highest monthly access fee will be entitled to the Promotion. Tenure will prevail over rebate value. For example, if Unlimited Hero P99 and Unlimited Hero P139 lines are activated on the same day, Unlimited Hero P139 line will be entitled to the Promotion. If Unlimited Hero P99 line is activated before Unlimited Hero P139 line, then Unlimited Hero P139 line will be entitled to the Promotion.

        2. Activation of Line 2 must not be earlier than Line 1.

      3. Both Line 1 and Line 2 must be activated before the end of the Promotion Period.

      4. Both Line 1 and Line 2 must be registered under the same customer identification (ID). Customer identification includes NRIC or passport.

    2. The 50% Off on Second Line Promotion rebate (“Rebate”) will be activated at the next 12:00a.m after successful activation of Line 2. For example, if Line 2 is activated at 3.00p.m, 15 October 2019, the Rebate will be activated at 12.00am, 16 October 2019.

    3. If you terminate any postpaid line(s) registered under your customer identification within 16 days from the successful activation date of your Line 2, you are no longer entitled for the Promotion. No Rebate will be granted from the termination month. Any remaining balance of the Rebate will be forfeited.

    4. Each eligible subscriber is only entitled to the Rebate under this Promotion once during the Promotion Period. Any subscribers who have participated in this Promotion and subsequently terminate any line(s) in their account and activate or re-activates new line(s) during the Promotion Period will no longer be eligible for this Promotion. In this case, no Rebate will be granted from the termination month. Any remaining balance of the Rebate will be forfeited.

    5. Each eligible subscriber is entitled to the Rebate for a maximum of one (1) Line 2 during the Promotion Period. For example, if you have subscribed to an Unlimited Hero P99 line and subsequently activate another Unlimited Hero P139 line the following week, only the Unlimited Hero P99 line is entitled to the Promotion. The Unlimited Hero P139 line activated later is not entitled to the Promotion.

    6. The Rebate will be forfeited once subscriber signs up a device plan.

  6. U Mobile 50% Off on Second Line Promotion Rebate

    1. The regular monthly access fee for Line 2 is set out in Table 1 below. If you are eligible to participate in this Promotion, you will receive the Rebate for Line 2 set out in Table 1 below or such pro-rated sum based on the total Active days on Line 2 as illustrated in the example below which will be reflected in your postpaid bill.

      Table 1: Regular monthly access fee and Rebate entitlement

      Rate Plan Regular monthly access fee Maximum Rebate entitlement per month
      Unlimited Hero P99 RM99 RM49.50
      Unlimited Hero P139 RM139 RM69.50

      Example

      The pro-rated Rebate sum based on total Active days is illustrated below:

      If your Line 2 is Unlimited Hero P99 and is activated on 15 October 2019 and your next U Mobile bill date is on the 1 November 2019 (for the billing period from 1 October 2019 to 31 October 2019), Your Active days during that billing period is 17 days. Therefore, your pro-rated Rebate is calculated as: (RM 49.50/ 31 days) X 17 days = RM 27.15.

    2. You are only entitled to a one time Rebate for each billing period, subject always to the following conditions:-

      1. you will only receive the Rebate if both your Line 1 and Line 2 are Active during the Rebate Period.

      2. At any time during the Rebate Period, if your Line 1 is terminated or changed to a rate plan (which does not fulfill the eligibility criteria in Paragraph 4(a)(i) above, or your Line 2 is terminated or changed to a rate plan with a lower access fee, no Rebate will be granted from the termination or change rate plan month. Any remaining balance of the Rebate will be forfeited.
    3. The Rebate is for a period of 12 consecutive Postpaid billing period commencing from the activation of Line 2 (“Rebate Period”). The Rebate will be reflected on a monthly basis in your Postpaid bill, except when Line 2 is activated a day prior to your Postpaid bill date. In this case, the Rebate will be reflected as illustrated below:

      1. If your Line 2 is activated on 31 October 2019 and your U Mobile bill date is on the 1st day of every month, the Rebate will be reflected in your bills dated 1.12.2019, 1.1.2020, 1.2.2020, 1.3.2020,1.4.2020, 1.5.2020, 1.6.2020, 1.7.2020, 1.8.2020, 1.9.2020, 1.10.2020 and 1.11.2020, or

      2. If your Line 2 is activated on 20 October 2019 and your U Mobile bill date is on the 1st day of every month, the Rebate will be reflected in your bills dated 1.11.2019, 1.12.2019, 1.1.2020, 1.2.2020, 1.3.2020, 1.4.2020, 1.5.2020, 1.6.2020, 1.7.2020, 1.8.2020, 1.9.2020, 1.10.2020.


    4. If at any point during the Rebate Period, your Line 2 is upgraded to a higher rate plan which is eligible under this Promotion according to Paragraph 4(a)(ii) above, the Rebate will be pro-rated based on the number of Active days of the current and new rate plan.

      For example, Hero P99 is activated on 1st November and is entitled to a rebate of RM49.50. On 10th November, the rate plan is upgraded to Unlimited Hero P139. If the billing date is on the 1st of every month, there will be a pro-rated Rebate based on RM49.50 for the billing period from 1st to 9th November and a pro-rated Rebate based on RM69.50 for the billing period from 10th to 30th November. Subsequent Rebates will be based on RM69.50 if you remain on Unlimited Hero P139 plan throughout the Rebate Period.

    5. The Rebate is non-transferable and non-redeemable for cash in full or in part.

  7. General

    1. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Promotion or extend the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website if you do not agree to any of the changes, you must immediately cease participation in the Promotion.

    2. By participating in the Promotion, all participants: -

      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Promotion;

      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and

      3. grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.

    3. The subscription and use of U Mobile’s Postpaid mobile service are subject to U Mobile’s standard Postpaid Terms and Condition and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency.

    4. The Promotion and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Promotion.


Version: 10 October 2019