Policies, Terms & Conditions

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Giler Unlimited Mobile Number Portability Promo
  1. This U Mobile ‘Giler Unlimited MNP Promo’ Promotion (“Promotion”) by U Mobile Sdn Bhd (“U Mobile”) will commence at 00:00 on 03 July 2018 and will end at 23:59 on 31 December 2018 (“Promotion Period”).
  2. By participating in this Promotion, you agree to be bound by all the terms and conditions below (“Terms and Conditions”).
  3. Promotion Eligibility
  4. This Promotion is open to all Active Postpaid and Prepaid subscribers except corporate subscribers on corporate accounts. “Active” means able to make and receive calls. This online MNP Promotion is open to one port-in at one point of time.
  5. Promotion Mechanics
    1. To participate in this Promotion:
      • Postpaid : You must perform successful port-in from another service provider to GX50 Postpaid plan via online channel during the Promotion Period
      • Prepaid : You must perform port-in from another service provider via online channel and purchase GX30 bundle via MyUMobile App, UMB (dial *118#) and web self-care, during the Promotion Period.
    2. Each eligible subscriber is only entitled to the Rebate under this Promotion once during the Promotion Period. Any subscribers who have participated in this Promotion and subsequently terminate their account and activate or re-activates new line during the Promotion Period will no longer be eligible for this Promotion. In this case, no Rebate will be granted from the termination or change rate plan month. Any remaining balance of the Rebate will be forfeited.
  6. U Mobile ‘Giler Unlimited’ Promotion Rebate (“Rebate”).
    1. All eligible Postpaid GX50 subscribers who perform successful port-in via online channel are entitled to RM10 rebate for 12 consecutive months that will be reflected in subsequent monthly bill statement.
    2. All eligible Prepaid GX30 subscribers who perform successful port-in via online channel and purchase GX30 bundle are entitled to RM5 bonus credit for 6 consecutive months.
    3. Postpaid GX50: The eligible Postpaid GX50 subscriber is only entitled to one–time Rebate for each billing period, subject always to the following conditions:
      1. The Rebate is for 12 consecutive Postpaid billing period commencing from the activation month (“Rebate Period”).
      2. The subscriber will only receive the Rebate when the line is Active during the Rebate Period.
      3. Rebate will not be granted if the GX50 line is suspended.
      4. For instance, if the GX50 line is suspended between 25 August to 25 October 2018, and the line is reactivated on 26 October 2018, the subscriber will not receive the Rebate on 26 August and 26 September, and get the Rebate when line is reactivated on 26 October. Therefore, the subscriber will receive 10 Rebates in total instead of 12 Rebates.
      5. The following Table illustrates the Rebate payable dates based on successful port-in/ activation date:

      Activation date of GX50 Plan Rebate indicated in next bill statement
      3 July – 25 July August 2018
      September 2018
      October 2018
      November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      26 July – 25 August September 2018
      October 2018
      November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      August 2019
      26 August – 25 September October 2018
      November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      August2019
      September 2019
      26 September – 25 October November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      August 2019
      September 2019
      October 2019
      26 October – 26 November November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      August 2019
      September 2019
      October 2019
      November 2019
      26 November 2018 – 20 January 2019
      *20 days grace period for online submission of port-in during Promo Period but successful port in is done after 30 September.
      November 2018
      December 2018
      January 2019
      February 2019
      March 2019
      April 2019
      May 2019
      June 2019
      July 2019
      August 2019
      September 2019
      October 2019
      November 2019
      December 2019

    4. Prepaid GX30
      • The eligible Prepaid GX30 subscriber is entitled to RM5 one-time monthly bonus credit with one GX30 bundle purchase during the past 30 days, subject always to the following conditions:
      1. The Rebate is for 6 consecutive months (“Rebate Period”).
      2. Subscriber will only receive the Rebate when the line is Active during the Rebate Period.
      3. Subscriber will not receive the Rebate if there is no GX30 bundle purchase in a particular month. As an illustration, if the subscriber purchases GX30 on 29 July, he/she will get his/her first RM5 Rebate on 5 August. If the subscriber unsubscribes GX30 on 28 August, he/she will not receive the Rebate on 5 September. If the subscriber subscribes GX30 again for the following months, he/she will receive 5 Rebates in total instead of 6 Rebates.
      4. Rebate will be granted in the form of bonus credit and will be credited directly to the subscriber’s prepaid account on the 5th of every month or next business day should the 5th day fall on weekend or public holiday. The bonus credit granted will not affect the credit validity, namely, if the RM5 bonus credit is credited when the line is passive, it does not change the line status from passive to active and the subscriber has to top up and activate the line in order to use the bonus credit.

    5. Activation date with one GX Bundle Purchase Rebate Granted
      3 July – 31 July 06.08.2018
      05.09.2018
      05.10.2018
      05.11.2018
      05.12.2018
      07.01.2019
      1 August – 31 August 05.09.2018
      05.10.2018
      05.11.2018
      05.12.2018
      07.01.2019
      05.02.2019
      1 September – 30 September 05.10.2018
      05.11.2018
      05.12.2018
      07.01.2019
      05.02.2019
      05.03.2019
      1 October – 30 October 05.11.2018
      05.12.2018
      07.01.2019
      05.02.2019
      05.03.2019
      05.04.2019
      1 November – 30 November 05.12.2018
      07.01.2019
      05.02.2019
      05.03.2019
      05.04.2019
      08.05.2019
      1 December – 30 December 07.01.2019
      05.02.2019
      05.03.2019
      05.04.2019
      08.05.2019
      05.06.2019
      1 January – 20 January 2019
      *20 days grace period for online submission during Promo Period but successfully port in after 31 December.
      05.02.2019
      05.03.2019
      05.04.2019
      08.05.2019
      05.06.2019
      05.07.2019

  7. The Rebate for Postpaid GX50 or bonus credit for Prepaid GX30 is non-transferable and non-redeemable for cash in full or in part.
  8. General
    1. U Mobile may change any of these Terms and Conditions and may terminate, suspend this Promotion or extend the Promotion Period. Any such change will be announced on our website. It is your responsibility to check these Terms and Conditions on our website if you do not agree to any of the changes, you must immediately cease participation in the Promotion.
    2. By participating in the Promotion, all participants: -
      1. consent for U Mobile to collect, record, hold, store, use and disclose their personal information for purposes which are necessary or related to the participation in the Promotion;
      2. consent for U Mobile to disclose or publish their personal information such as their names and identities and any general information that U Mobile sees fit about the participants in any media, marketing or advertising materials; and
      3. Grant U Mobile the absolute and unrestricted right to modify, use and publish any still or moving images of the participants for any promotional, marketing, commercial or other related purpose, without any payment or compensation.
    3. The subscription and use of U Mobile’s Postpaid and Prepaid mobile service are subject to U Mobile’s standard Postpaid and Prepaid Terms and Condition and where applicable, these Terms and Conditions. In the event of any inconsistency, U Mobile’s standard Postpaid and Prepaid Terms and Conditions, as the case may be, will apply to the extent of such inconsistency.
    4. The Promotion and these Terms and Conditions are governed by the laws of Malaysia. The participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Promotion.

    Version: 8 October 2018