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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

GOLIFE

No. Your GoLife plan will be terminated if the ownership of your U Mobile postpaid or prepaid account is transferred.

Yes. Your GoLife plan will continue to be valid and you can check your GoLife plan status via U Mobile Self Care Portal or MyUMobile App.

No. The GoLife plan will be terminated on the premium due date as it is only offered to principal line holders.

No. The GoLife plan will be terminated if you terminate U Mobile line or port out from U Mobile’s network.

No. You can only purchase the GoLife plan for yourself. Your son can purchase the GoLife plan if he meets the eligibility requirement for the plan including signing up as a U Mobile principal line holder.

The GoLife plan is only offered for individual principal line holders. You need to sign up for a new U Mobile principal line under your name in order to purchase GoLife.

No. The GoLife plan will be terminated. You can purchase a new GoLife plan using your new mobile number provided that you meet the eligibility criteria prescribed under question 1 above. However, there is no cash value and no pro-rated premium for the GoLife plan purchased under your previous number will be refunded.

You can view the information history of the last GoLife plan purchased and the relevant payment details via U Mobile Self Care Portal or MyUMobile App. All the details will be displayed under “My Certificate”.

Kindly ensure that all your personal details are complete and accurate prior to your purchase. You will need to update SLMA or U Mobile if there are any changes to your personal details after you have purchased the plan. Please take note that SLMA or U Mobile might advise you to cancel the existing plan and re-subscribe to a new plan, if necessary.

For queries relating to GoLife e-certificate coverage and claims, kindly contact SLMA’s customer careline at 1300-88-5055 from 8.30a.m – 530p.m, Monday to Friday or send an email to wecare@sunlifemalaysia.com.