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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

U Mobile Prepaid Self Registration

Yes you can. You may state your current local address to register for a Prepaid Starter Pack (eg: Hotel Name & Address).

Yes, you can activate another Prepaid Starter Pack and you will need to undergo U Mobile Prepaid Starter Pack Self Registration process again for security purposes.

Depending on the error message, please follow the instruction stated in the message. If the issue persists, kindly seek assistance at our U Mobile store nearest to you listed at https://u.my/store or call our contact centre at +6018 3881318.

Yes. Internet connection is mandatory.

No. U Mobile Prepaid Starter Pack Self Registration can only be performed using the WeChat Mini Program.

Yes. You must use a smart phone to perform U Mobile Prepaid Starter Pack Self Registration.

Yes, but your friend must perform the registration as original document and facial recognition is required.

Yes. 3 languages are available for selection. Bahasa Melayu, English and Chinese. You may select your preferred language in the Mini Program start screen.

It usually takes less than 60 seconds if all steps are correct with proper documentation to complete the registration process.

You will be given a timeline to complete your registration if there is an internet disruption during the process. If the timeline expired, you will be diverted back to the Home screen to start your registration process once again.