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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

U Mobile Prepaid Self Registration

No. You are required to use a phone with functional front camera or you may ask for assistance to capture your facial recognition using the back camera.

Yes. Upon any successful registration, you will receive a welcome message from U Mobile.

Yes. You are required to activate your U Mobile Prepaid Starter Pack immediately upon purchase.

You may seek further assistance at our U Mobile store nearest to you listed at https://u.my/store or call our contact centre at +6018 3881318.

Yes. As long both SIM Card and ID are valid with a Malaysian registered address.

No, but you may buy top up from any of our appointed dealers or you may download MyUmobileApp for better experience and enhanced features after you’ve activated your SIM Card.

No. You do not need to insert the SIM card into the phone.

No, you will not be able to use UNHCR ID to register.

No, you have to go back to 7-11 to scan the required QR code using WeChat to perform Prepaid Starter Pack Self Registration.

For better and faster experience, you need to have minimum 3G speed.