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Mobile Number Portability (MNP)

Yes, you will be given a new SIM card by the new mobile service provider.

Yes, you may cancel your port request with your new mobile service provider before it is approved. However, porting fees are not refundable as the administrative charges and costs for SIM issuance would have already been incurred.

The maximum that a mobile service provider can charge for a port is RM25 but the fees might vary downwards from one service provider to another. This fees will cover the administrative charges, issuance of your new SIM card and all other costs in relation to your port.

You will have to pay your previous mobile service provider, and ensure you do not have any past and overdue payment.

No, it cannot. The new mobile service provider must verify the customer’s request and validate the supporting documents.

The principal line holder must visit the existing service provider to terminate the relevant supplementary line. The supplementary line holder will then need to re-register as a principal account holder.  Once this process is completed, then the primary principal holder (you) can port the line.

All supplementary lines have to be ported together with the principal line.  Note: If a customer fails to inform the new mobile service provider of this during the porting request, the porting request will be rejected.

Your existing mobile number will appear on the receiver’s mobile phone screen.

For individual or consumer ports, you have to provide:

  • MyKAD / Police or Army ID (if in the armed forces) / Passport / Old IC.
  • A copy of your current bill from your existing mobile service provider if you are a Postpaid user (depending on your new mobile service provider).

For business ports, you have to provide:

  • Letter of authorisation from the company containing customer name, business registration number, account number from current mobile service provider.

Yes, but you cannot make more than one MNP request within the same period to different mobile service providers.