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For more info on Enterprise plans, kindly contact us OR locate an Enterprise Business Partner

Prepaid Mobile Number Portability (MNP)

Your will get a new SIM card from U Mobile. Insert the U Mobile SIM card to your phone when you receive a confirmation from your current service provider that your current service is going to be terminated.

No, you can only port your number and not Value Added Services (VAS). If you want to have VAS, you need to subscribe with U Mobile. U Mobile is not obligated to provide identical VAS.

It is advised that you plan your request to port-in at least 14 working days before you travel or request to port-in after you are back in Malaysia to avoid service interruption. Please remember to request to activate International Roaming / IDD service upon registration.

Yes, you can port your number multiple times (subject to regulations and U Mobile Terms and Conditions). However, you cannot make more than one MNP request to multiple mobile service providers at the same time.

You can visit MCMC (SKMM) website at https://www.mcmc.gov.my/ for more information.
MCMC – Malaysian Communications And Multimedia Commission
SKMM – Suruhanjaya Komunikasi Dan Multimedia Malaysia

All your prepaid credit with current service provider will NOT be carried over to U Mobile upon successful port-in regardless you port-in as prepaid or Postpaid customer. Kindly ensure your line is still active until the switching process is completed.

Yes, you can request to port-in to a Prepaid plan and vice-versa.

Prepaid customer do not have to pay deposit to activate both International Roaming and IDD service. You just have to ensure you have sufficient credit before you travel overseas.